Welcome to Carter Vale!

At Carter Vale, we are dedicated to offering you the best services and products, which includes a seamless delivery process. Here is a detailed overview of our shipping policies:

Processing Time:

  • All orders are processed within 1-3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time is 8 to 20 days.
  • Delivery delays can occasionally occur due to unforeseen circumstances like customs clearances or other logistical issues.

Shipment Confirmation & Order Tracking:

  • You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
  • The tracking number will be active within 24 hours, and you can use it to monitor your package’s journey to your location.

Customs, Duties, and Taxes:

  • Carter Vale is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
  • We recommend checking with your local customs office to determine what these additional costs will be prior to making a purchase.

Additional Information:

  • For any locations not available for shipping, you'll be informed at the checkout process.
  • If you have any special shipping requirements or questions, please contact us before placing your order.

Contact Information:

For any queries or clarifications related to shipping, please email us at